FAQs

How long should I wait to open and use your products? 

I recommend you use the salts, bath bombs, and lotion bars within 6 months for the best results, as the color and fragrances may begin to fade after that amount of time. However, the soaps will still get you clean after their fragrance and colors are long gone!

I have an allergy to a specific oil, do you accept custom requests?

Yes! Shoot me an email and I’ll see what I can do! thebubblybard@gmail.com

What's in your handmade soap? 

Most soaps are made with Olive Oil, Coconut Oil, Palm Oil, Sweet Almond Oil, Castor Oil, Sodium Hydroxide (Lye), Water, Sodium Lactate, Fragrance, and Micas. Some soaps are different so I have included the ingredients in the description of each product. 

Do you test on animals or use animal products in your soaps? 

Nope! And all of my ingredients are cruelty-free and derived from sustainable sources. 

What are "super fatted" soaps, and are yours super fatted? 

Super fatting a soap means that the amount of lye used has been reduced, so that there is extra oil that is not turned into soap. These extra oils are then available for your skin to make use of. TBB soaps are superfatted. 

I'm allergic to fragrance. Do you have any soap for me? 

The Bare Bard sounds perfect for you! No fragrance, no color! However, if you do find that an irritation occurs, please discontinue using it.

I have sensitive skin - Will I be able to use your soap? 

Every body is different. But for the most part, yes, you will! Handmade soaps don’t contain any extra detergents like you might find in store bought bars, so they tend to be milder and gentler on ones skin. But, if you find that the soap is irritating to your sensitive skin, I ask that you stop using it. :(

What if I'm allergic to certain oils?

Send me an email at thebubblybard@gmail.com, I'm happy to try and create something that works for you! However, I cannot guarantee that the soap will be 100% safe for you to use, even custom made, so I ask that if you do have a reaction to please discontinue use. 

What's the best way for someone with sensitive skin to try your products? 

I would start with a sample bar of The Bare Bard (no fragrance, no mica) and see how that works for you. Most of the soaps have sample versions for you to order and try as well. 

What's the size of your soap? 

Each soap varies in size and the approximate weights are listed in the description. 

How long does a bar of your soap typically last?  

Based on normal use, they can last anywhere from 3-4 weeks

What should I do to make my soap last longer? 

Let your soap air dry between uses. Purchase a well draining soap dish, and make sure to not keep your soaps in the shower where the water can continuously fall on it.

How should we store our soap if we’re not going to use it right away? 

If you want to store your soap before you use it, store it in a dark dry area like a linen closet or drawer.

What is the "white powder" on top of some of your bars? Mold?!? 

Nope! It’s not mold! The white powder is called “Soda Ash”. Soda ash forms when unsaponified lye reacts with naturally-occurring carbon dioxide in the air. It doesn’t affect the soap at all, the soap is safe to use.

What are your business hours? 

The Online Store operates 24 hours a day, 7 days a week. If you send us a question via our contact sheet, you will get a response within 24-36hrs Monday - Friday 10am - 5pm EST

Do you take PayPal? 

Yes!

Do you accept checks? 

We do not :(

How is my order shipped? 

USPS or UPS, with tracking

When will my order be shipped? 

Orders are fulfilled and shipped within 3-5 business days.

Will you ship to International Locations? 

At this moment, we can only ship to the continental United States. 

My order was damaged in shipping. What should I do? 

Oh no! Please contact us immediately, send us a picture, and we'll arrange for you to return the damaged item(s) to us. We will replace the item(s) free of charge including shipping.

What is your return policy? 

Due to the nature of our products, we cannot accept returns. However, if there was something wrong with the product (i.e. damaged in delivery) please contact us. 

Do you do favors for Weddings, Bridal Showers, and Baby Showers? 

Yes!! Let’s chat about your custom order! CLICK HERE